How do I get my files? 

Our design packs are an instant download. You will receive an email with an invoice of your purchase, the download link will be in that email. You can also log in and the download will be there too.

Will you mail me a CD with the designs packs I purchased?

Unfortunately we cannot. We are only offering our design packs as instant downloads.

I never got the link in my email. Can you email the files directly to me? 

  As most of the design packs contain a large amount of designs, we are unable to mail them directly. But you can always log in and the download link will be there.


11 Responses to “FAQ”

  1. Lex Appel October 20, 2016 at 11:29 am #

    Can stitched out items using your designs be sold?

    • karlbutcher1979@gmail.com October 20, 2016 at 12:04 pm #

      We’d like credit for designs (where possible a link back to us if sold online, etc.)

      Happy Stitching!

      • Lex Appel October 20, 2016 at 9:08 pm #

        Thank you!

  2. Richard Agulia November 17, 2016 at 9:55 am #

    I am trying to find fonts for my wife, will she be able to spell out words on her machine with these fonts?

    • karlbutcher1979@gmail.com November 17, 2016 at 10:25 am #

      Yes indeed! Just make sure you get the correct file type for her machine!

  3. Maryann November 30, 2016 at 1:10 pm #

    I purchased both Embroidery Font I and Font II Deals in the past, 100 fonts total. The same files are for sale for the same price right now, except they now include BX fonts. Is it an option to download the BX files?

    • karlbutcher1979@gmail.com November 30, 2016 at 5:52 pm #

      Hi Maryann!
      We previously offered these sets in 10 formats (DST, EXP, HUS, JEF, PCS, PES, SEW, VIP, VP3 and XXX), each format is a seperate set, we have added BX as an extra format option to purchase.

  4. dogstylist December 6, 2016 at 3:38 am #

    I have this file with you the days bought
    I would like to sell the finished key hanger as is with the license I can buy for it
    I’m a dog and cat hairdresser and some of my customers find these key chains very sweet
    Please kindly reply to many thanks
    And ask the price for a sales license
    Best wishes carmen scheifele

    • karlbutcher1979@gmail.com December 8, 2016 at 9:00 am #

      Thanks for the enquiry 🙂
      You can sell these key chains, as long as it’s a physical (finished) product.
      We only restrict the resale of the digital files


  5. Nicole December 9, 2016 at 6:33 pm #

    My purchase was through Paypal, when will I receive a link for the download?

    • karlbutcher1979@gmail.com December 10, 2016 at 9:33 am #

      As soon as PayPal clears the payment, purchases are available from the My Account page
      Thanks for choosing us!

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