Contact

Please send any questions or concerns to our support staff below. Be sure to check our FAQ HERE before emailing. Most questions can be answered by checking our FAQ

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8 thoughts on “Contact

  1. Please send me the download for $20.00 for entire site. I paid for it and did not receive the download button.

    1. Hi! Please log back in and all prices should show $0. You have to add each/individual packs to your cart then check out.

      Rest assured that there is no rush to download any of the packs. Once you have purchased our $20 deal you will have lifetime access to download all the embroidery designs CURRENTLY on our website. Forever after when you log into our website all the packs will show up as free and you can download them at your own convenience.

      Hope this helps.

      Thank you!

      1. Thank you!

  2. I purchased order 104644, in January, the items are in my cart, but I can’t figure out how to download them, could I please have you reply and give me instructions. Thank you, Doris Sullivan

    1. Hi! Please log back in and all prices should show $0. You have to add each/individual packs to your cart then check out.

      Rest assured that there is no rush to download any of the packs. Once you have purchased our $20 deal you will have lifetime access to download all the embroidery designs CURRENTLY on our website. Forever after when you log into our website all the packs will show up as free and you can download them at your own convenience.

      Hope this helps.

      Thank you!

  3. Thank you so much for this!

  4. These guys are the best. I had a problem with my purchase yesterday, that was probably more my computer and connections fault, than anything to do with Embroiderysuperdeal.com. These guys jumped into action and fixed my problem, more than I even expected. Often times with online purchases, especially downloads, they will just say “so sorry”, no refunds! But these guys recognized that I had an issue and that I was in a bit of distress and they jumped into action to help me out. My computer froze and “glitched” and after a series of back buttons (I know that’s a no-no) and trying to shut it down, I ended up making multiple purchases of the same thing. Thank you much embroiderysuperdeal.com for fixing my problem (great customer service)!!!

  5. I love the deal and the designs. I thought I had to put them all in my cart, so I spent several hours doing that, then I got the email, about them being in my account forever, so I could download as needed.

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